Our Technical Support team is available to assist you with questions about our products: access, content, general troubleshooting and other technical issues.
The most frequent questions we receive are about the installation of our software. If this is your question, before sending a technical support request, please consult the detailed instructions to install our free downloadable software on your computer.
You still have a problem with our software? Submit it to our Technical Support team by filling out the following form. We will answer you within a few days.
Please allow us a few days to answer your request.
Detailed instructions to install our software
Double-click the file you have downloaded:
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Then, a window will appear saying:
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Don’t change this folder, and click the button UNZIP. | ||
When all the files are unzipped, click the button CLOSE. | ||
Then, go to the temporary folder where the files were unzipped (see Step #2), and double-click the file SETUP.EXE. |
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A screen will appear, asking:
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The next screen asks: «If you want to install [Name of the program] in a different directory and/or drive, type the name of the directory.»
Then press CONTINUE. |
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The installation will proceed. When the installation is completed, you can start the program by double-clicking the icon. In Windows XP or earlier, you can also find the program placed in the START/PROGRAM menu, under the title Cyberspace Ministry. Once the installation is completed and you have tested the software, you can delete the files that are placed in the temporary directory, because those are only installation files and are no longer needed. |